Rest assured that once the item has been shipped for delivery, it’s in good condition. A change of mind on the customer’s part does not entitle his/her a refund or an exchange.
No refund policy. Changes on the approved design, size, color (fabric or wood), and fabric or wood type will not be honored once the contract is signed. Returns are only allowed for repairs within the 3-month warranty agreement as stated on the contract.
FOR OTHER PRODUCTS
We do not accept returns and replacements, however, we may consider the following: The customer was able to count the number of the ordered items in front of the courier staff and discovered that it’s lacking. Note that the customer needs to cover the return cost if the error is on the customer’s part such as: (1) the customer ordered the wrong size and color. (2) The customer wasn’t able to prepare the payment prior to or upon the delivery.
Return items must be in good condition with its original packaging. We do not accept a return item that is damaged, worn, washed or altered in any way. We do not accept return items that were sent back by the customer directly without informing us first. Return shipping charges are non-refundable. Complaints about our product condition will be investigated first, but that doesn’t guarantee a refund unless we are proven liable for any damage. Items must be returned back in good condition before we send a replacement.
We require a photo of the customer’s Valid ID, proper and legitimate message regarding the reasons for returning the item, photo of the item itself, together with the customer’s selfie prior to its return approval. Get in touch with our Homemoto customer service representatives through our contact number 0977-124-4941, Facebook page @homemotoph, or via email at email@example.com. Any return request in the span of 15 days after the delivery won’t be accepted.